MILTON KEYNES 01980 690326
CAMBRIDGE 01223 363277
EMERGENCY 07973 227 415
MILTON KEYNES 01980 690326
CAMBRIDGE 01223 363277

Understanding Your Fear, Anxiety or Phobia

We realise that fears and phobias about visits to the dentist are many we have to and varied. We encourage nervous and phobic patients to contact us beforehand, an email is fine, and let us know in advance of their first appointment. 

Please let us know if you are nervous, whether in general at every visit or just on a particular visit. Some patients are OK for everything except perhaps one thing. 

We really enjoy helping people get over their nervousness. We understand that all people are different and so are their anxieties. Some patient simply hate the smell or noise but for others it is far more complex. 

First of all - don't feel embarrassed - a very large proportion of the population is nervous of treatment. 

We want to help you - over the years we have had many successes in helping people get over their fears about dentistry. We have also learnt that there are patients we can't help and we have built up options for them as well. 

We have dedicated and regular staff training, including role play, to help all our staff to deal better with patient anxiety and fear. 

We have designed our surgery to be more relaxing, we have also trained our staff to listen and understand the patients needs. 

Relaxed Dental Care

Relaxed Dental Care Caring for Nervous patients is what we do best. 

We have years of experience treating people who are terrified. No matter how you feel, rest assured we have seen somebody more nervous than you. Some of our patients who have moved away from Milton Keynes return to visit us from all over England for a wide range of treatments. 

The fact that you are even reading this means that you recognise or experience the the problems associated with Dentist Visits. Perhaps you are looking on behalf of a nervous friend or family member. 

Firstly we realize that there are lots of patients who will never be able to have treatment while they are awake and we are happy to either offer them Sedation at our practice (see below) or refer these patients to the hospital. 

Some patients are often in tears just standing at the dental reception. 

We also realize that some patients simply need more time, careful explanations and a bit of understanding. 

Usually all that patients need to relax is to know that we understand their fear and that they are in control. If at any point either before or during treatment, you want us to stop - just let us know. 

Float Away

Let us Know the aspects of dental care that upset you. 

Fear of the dental surgery has always been a major factor in keeping many patients requiring treatment away from the dentist. At our practice we provide the support of a caring and sympathetic clinical team in a relaxed, friendly environment in which your dental needs can be met with minimum anxiety or worry to you. 

We have created an environment allowing us to break down many of the barriers which lead to the fear of attending the dentist. This includes a the opportunity for you to come in for a coffee and discuss any concerns you may have about your dental treatment. 

Dental health is an important component of overall health, but dental phobia, dental anxiety, dental fear, and fear of needles or anaesthesia are major obstacles to receiving proper dental care. 

Dental phobia is the serious, often paralysing, fear of seeking dental care. It is one of the reasons many people avoid visiting the dentist, and it can therefore have serious consequences for dental health and overall well-being. 

The Options

To enable you to visit the surgery we can provide you with a tablet to take, to help relax you. 

We offer Dental Sedation where patients can have intravenous sedation with a qualified and experienced anaesthetist providing the sedation. 

For people with a fear of needles, a surface anaesthetic can be provided to the back of the hand. You will be required to come half an hour before your appointment for this to be applied, as it takes time to work. 

When calling to make an appointment, do not be embarrassed to explain you are a nervous patient. Our receptionist will support you through your visit to our clinic. Once you are with the dentist, explain what makes you anxious - different things affect different people, so talk to us. It is our aim to provide you with the best possible care. 

More About Sedation

Dental Sedation appointments are usually available in the Evenings and at Weekends 

Appointments for Sedation are normally available within a couple of days and sometimes the same day. 

We offer sedation for all treatment, from the longer appointments like Root Treatments or multiple restorations to short visits for simple extractions or Hygienist visits. 

The cost of sedation depends on the time taken for the sedation. 

Sedation at our practice is carried out by Dr Etienne Deysel who is a fully medically qualified Sedationist. 

Sedation is not suitable for all patients, and we may need to refer you to a Specialist Centre. 

Your First Examination Appointment

We will start with making you comfortable and gaining your trust. Do not be afraid to ask questions. 

Once you are with the dentist, explain what makes you anxious - different things affect different people, so talk to us. It is our aim to provide you with the best possible care. 

If dental treatment is required, remember, explanation and clarification of any and all procedures proposed are part of the service. 

It may help you to eat a light meal prior to your appointment. An empty stomach can increase anxiety, while a full stomach is more relaxing. tea, coffee, etc. should be avoided, as these are both stimulants. 

In your initial discussions with the dentist, agree a stop signal to be used during treatment. This could be, for example, raising your left hand. This will allow you to retain complete control throughout the procedure. 

Dr Etienne Deysel MBChB (Pret) PDD.Sed (Stel)


Etienne gained his MBChB from the University of Pretoria, South Africa, in 1989 and spent ten years in general practice. He was involved with two anaesthetic day clinics and two private A & E Units whilst in South Africa.  

Since qualifying, further training includes Advanced Cardiac Life Support, Paediatric Advanced Life Support, Advanced Trauma Life Support and Immediate Life Support.  

In 2003 Etienne was awarded the PDD.SED (Post Graduate Qualification in Conscious Sedation and Pain Control) from University of Stellenbosch, South Africa.  

Etienne is registered with the GMC (registration number 4562333) and South African Health Professions Council. Etienne is a Member of the Society of Conscious Sedationists UK and the Society for the Advancement of Analgesia in Dentistry. 

Our pledge: If you are nervous

We will make sure 
Your First Appointment as relaxing as we can. You can choose to make an appointment just for a chat. You don't even have to sit in the dental chair! 

We will make sure 
We will learn exactly what your worries are. 

We will make sure 
That you are in control at all times. If at any point in the conversation you just want to get up and leave - you can and we won't be offended.  

We will make sure 
That when you call to make an appointment, you will not be embarrassed to explain you are a nervous patient. Our receptionist will support you when you contact our clinic. 

We will make sure 
That we show you as much or as little as you want. 

We will make sure 
That you can have input into the treatment choices and decisions. 

Questions and Answers about Sedation

What is the difference between GA and Sedation? 

I am scared of needles, what can you do to minimise this fear? 

While I am sedated, will I be able to hear, feel or see anything? 

How long will recovery take? 

What is Intravenous Sedation? 

Who can have Sedation?

Alternatives to the Needle and Drill

We offer a range of alternatives including 

Dental Lasers

Ozone Therapy


Our Milton Keynes and Cambridge Emergency Services are widely recognised as the standard setter amongst patients and dentists.

As a 30 year old family run business, we know what our patients want. That is why we are open 365 days a year, offering evening appointments every day, and uniquely supported by our own 24/7 emergency line. 

Monday7.30am to 7.30pm
Tuesday7.30am to 7.30pm
Wednesday7.30am to 7.30pm
Thursday7.30am to 7.30pm
Friday7.30am to 7.30pm
Saturday7.30am to 5.30pm
Sunday9.00am to 5.30pm
Bank Holidays                9.00am to 5.30pm

We pride ourselves on our transparent and affordable pricing. 

All patients, new or old, can see a dentist from only £25. Our pricing, detailed here, reflects our desire to offer patients outstanding care at reasonable prices. 

Our reputation as a fair and honest family run business, has helped us become one of the busiest private practices in the UK.